This Refund Policy explains when Forus Freight Limited will refund, replace, or re-perform a service, consistent with the Competition and Consumer Protection Act, 2010 of Zambia. It should be read together with our Terms & Conditions.
Cancelling a Booking
If you cancel a booked shipment before collection or pickup has occurred, we will refund any amount you paid in excess of costs Forus Freight has already reasonably incurred on your behalf (for example, booking or administrative fees already committed).
If a Service Isn't Performed Properly
If Forus Freight fails to perform a service with reasonable care and skill, or within a reasonable time, you are entitled to have the service re-performed to a reasonable standard, or to a refund of the amount paid for that specific service. This right exists regardless of anything else stated on our website or in any invoice, and cannot be waived.
How Refunds Are Processed
Approved refunds are processed within 14 days of the refund being agreed, using the original payment method where practicable.
What This Policy Does Not Do
This policy does not limit, exclude, or purport to waive any right or remedy you have under Zambian law. Nothing on this website or in our Terms should be read as a "no refund" notice — Zambian consumer law does not permit a business to disclaim a consumer's statutory rights in this way.
Request a Refund
Contact us at info@forusfreight.com or +260 572 788 685 with your booking or waybill reference, and a description of the issue.