This Privacy Policy explains how Forus Freight Limited ("Forus Freight", "we", "us", or "our") collects, uses, discloses, and protects personal data when you visit our website, request a quote, book a shipment, or otherwise interact with us. It should be read together with our Terms & Conditions and Cookie Policy. This Policy is written to comply with the Data Protection Act No. 3 of 2021 of Zambia.
Who We Are
Forus Freight Limited is a logistics and freight company registered in Zambia (PACRA Registration No. 120251030444, TPIN 2003929264), with registered address at METROLUX PLAZA, Plot No. 401A/8 Kafure Road, Lusaka, Zambia. We are the "data controller" responsible for the personal data described in this Policy.
Data We Collect
We only collect personal data that is reasonably necessary for the purpose it is collected for. Depending on how you interact with us, this may include:
- Contact details — name, email address, phone number, and company name, when you submit a quote request, contact form, or booking.
- Shipment details — origin, destination, cargo description, weight, dimensions, and value, needed to move and track your consignment.
- Account credentials — email/phone and a securely hashed password, if you register for a client account.
- Communications — messages, enquiries, or support tickets you send us, and records of SMS/WhatsApp/email correspondence about your shipment.
- Payment-related information — invoice and payment status for services rendered. We do not process or store card numbers on our servers.
- Technical data — standard web server logs (IP address, browser type, pages visited) generated automatically when you use our website.
We do not ask for, and you should not send us, sensitive personal data (health, biometric, religious, or political information) unless it is unavoidably part of a shipment description (e.g. medical supplies).
Why We Collect It
- To provide quotes, process bookings, and deliver freight, customs, and warehousing services (performance of a contract).
- To communicate with you about your shipment's status, invoices, or support requests.
- To comply with customs, tax, and other legal or regulatory obligations.
- Where you have given consent — for example, marketing communications or optional cookies — and which you may withdraw at any time.
How Long We Keep It
We retain shipment and account records for as long as your account is active and for a reasonable period afterward to meet tax, customs, and legal record-keeping obligations, and to resolve any disputes. Contact-form and quote enquiries that do not result in a booking are retained only as long as needed to respond to you, and are periodically deleted thereafter.
Your Rights
Under the Data Protection Act No. 3 of 2021, you have the right to:
- Be informed about how your personal data is processed;
- Access a copy of the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of your data, where we are not legally required to keep it;
- Object to or request restriction of certain processing; and
- Withdraw consent at any time, without affecting processing carried out before withdrawal.
To exercise any of these rights, email info@forusfreight.com. We will respond within a reasonable time.
Security
We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse, including encrypted password storage and access controls limiting who within our organisation can view client data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children
Our services are directed at businesses and adult consumers. We do not knowingly collect personal data from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be notified via email or a notice on our website. The "Last updated" date at the top of this page reflects the most recent revision.
Contact & Complaints
For any question about this Policy or to exercise your data rights, contact us:
info@forusfreight.com
Phone
+260 572 788 685
If you are not satisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner of Zambia.
